Frequently Asked Questions

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SEGAN

Why should I choose SEGAN?

Because you, like us, believe that luxury and sustainability can co-exist. Every SEGAN product is ethically handcrafted by artisans that you get to know, using the finest natural materials and premium pieces. By choosing SEGAN, you also invest in the future of our planet and plant 8 trees (per product) at your place of choice.

How is SEGAN different from other fashion brands?

Our values, commitments and actions set us apart. We produced the most sustainable premium fashion products and bring to light everyone who plays a part in the production process. We live our values and approach each decision with a simple question: "does it benefit people and the planet?".

What does SEGAN stand for?

SEGAN stands for Sustainability, Ethical manufacturing, Gender equality, Activism and Nature. Our mission is to make the world's most sustainable and exquisite premium fashion products.

Why isn't there a men's and women's section?

At SEGAN, we believe in the boundless possibility of taste. We embrace personal choices of style, uninfluenced by gender categorization. We are advocates of Gender Equality and we believe that nobody's identity should be put into boxes with checkmarks.

What is our goal?

Our goal is to deliver products that spark up anyone's imagination and offer a diverse palette where elegance, human values, and ecological impact intersect.

What is FairTrade?

Fairtrade certifications are rewarded to companies that adhere to a set of standards in the production and supply of a product, including workers' rights, safer working conditions, fair wages, and ethical production.

What is PETA?

PETA-certified companies do not conduct or commission any animal tests on ingredients, formulations, or finished products and have pledged not to do so in the future.

What is B Corp?

B Corp is a certification given to businesses that meet rigorous standards of transparency, accountability, and performance. B Corp focuses on social and environmental sustainability and holds businesses accountable by rewarding those who pave the path towards a better future.

Does we have take back & recycling program?

We will launch our take back and recycling program in 2023. Although we are sure you will love, cherish and use SEGAN products for a very long time, we will offer the take back and recycling program to achieve maximum sustainability.

Materials

Production

What type of glue are we using in the production?

We only use water-based glue in the products which is the most sustainable way to add more strength and durability.

What do the signature plates represent?

Signature plates on the back of each product represent the artisan who passionately crafted that piece. Highlighting artisans and appreciating their efforts is an important part of our commitment to ethical manufacturing and social sustainability.

Why do we manufacture in Mexico?

SEGAN as a brand stands for fundamental human values and we want to share our values globally. We found and selected our Mexican partners based on their outstanding expertise, shared commitment to sustainability and ethical manufacturing, and willingness to pushing boundries and working with new materials such as MIRUM®.

How is the afterlife of SEGAN products

After years of use, you have the option to send your products back to us to be fully recycled and put back in the production process. SEGAN products are made with 100% natural and recyclable materials which make the recycling process more efficient.

What do we mean by Ethical Manufacturing?

We focus on good health and fair pay for everyone involved in our production and never compromise quality and ethics for profit. Additionally, We proudly highlight the unmatchable expertise and efforts of our artisans in bringing SEGAN products to life.

Packaging, Shipping & Returns

What type of packaging do we use?

We use 100% recyclable premium rigid boxes made with 95% recycled materials, and biodegradable corrugated shipping boxes. All our boxes are printed with soy-based ink for maximum sustainability.

Does the product come in a dust bag?

Yes, each product comes in a custom-made and fitted dust bag. The dust bags are made from organic cotton and printed with soy-based ink for maximum sustainability.

Why do we not use magnetic boxes?

We constantly try to eliminate waste and increase sustainability in every stage. To decide whether or not to include a feature, we ask ourselves "is there a more sustainable alternative?" and "is the added benefit worth its environmental impact". The response to this question drives our decision. In the case of magnetic boxes, the recycling challenges made them a no-go for us.

How do we make sure our products arrive in perfect condition?

We use a combination of premium rigid boxes and corrugated shipping boxes to protect products from weather conditions and shipping damages. Additionally, the product is wrapped in a dust bag to add an extra protection layer.

Do we offer free shipping?

Yes. To make the products more accessible for everyone, we offer worldwide free shipping on the pre-orders.

What are our return and exchange policies?

We want you to love and cherish your SEGAN pieces, which is why we gladly accept returns and exchanges within 14 days of delivery. We offer a full refund for items that are in their original, unused and undamaged condition in their original packaging. You will be responsible for the return shipping costs. refunds can take up to 14 business days from when the item is received, depending on your financial institution.

How can I initiate a return or exchange?

To initiate or enquire about a return, please reach out to us at info@segan.earth or through our live chat.

Artisans

Where are our artisans located?

Our artisans are based in Mexico and Canada, and collaborate with other team members across North America.

How do we highlight our artisans?

We proudly highlight our artisans in various ways: 1. Each product includes a signature plate on its back that introduces the artisan who passionately crafted that product, 2. We regularly spotlight our artisans on our social media to appreciate their efforts, and 3. We make a connection between the owner and artisan of each product and product owners receive occasional messages from their artisans. We do all of these while prioritizing the privacy of our artisans.

Why knowing the artisans is important?

Artisans are one of the most important, but overlooked and anonymous parts of the process, and this anonymity contributes to low wages and bad working conditions for them. SEGAN is committed to breaking this norm and appreciating and highlighting its efforts in any way possible.