Policies

Policies are only the start of the transparent journey, and we continue to add more to this list as we grow.

Shipping & Returns

SHIPPING


We use a combination of premium rigid boxes and corrugated shipping boxes to protect products from weather conditions and shipping damages. Additionally, the product is wrapped in a dust bag to add an extra protection layer.


We offer worldwide free shipping on the pre-orders and free shipping to US and Canada on all orders. 



RETURNS


We want you to love and cherish your SEGAN pieces, which is why we gladly accept returns and exchanges within 14 days of purchase. We offer a full refund for items that are in their original, unused and undamaged condition in their original packaging. You will be responsible for the return shipping costs.


refunds can take up to 14 business days from when the item is received, depending on your financial institution. 


To initiate or enquire about a return, please reach out to us at info@segan.earth or through our live chat. 






Equality, Diversity and Inclusion (EDI)

SEGAN is committed to creating a diverse, inclusive, and equitable environment where all employees, volunteers, affiliates and partners, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.


We recognize that we live, work and play on the traditional territories of many Indigenous Nations throughout British Columbia and in Canada. We are committed to modelling diversity and inclusion for those we serve, and to maintaining an inclusive environment with equitable treatment for all. While we see Indigenous heritage as part of diversity and inclusion, we also recognize that Indigenous peoples have a distinct history and distinct ongoing rights, title and governance rights. In all of our work, programs and relationships, we aim to acknowledge, recognize and learn about these rights and the different Indigenous peoples and Indigenous lands we are working within and to do our best to contribute to the ongoing journey of reconciliation in Canada.


To provide informed, authentic leadership for cultural equity, we strive to:


  • See diversity, inclusion, and equity as closely connected to our mission and critical to ensure the well-being of our staff and the arts communities we serve.
  • Acknowledge and dismantle any inequities within our policies, systems, programs, and services, and continually update and report organization progress.
  • Explore potential underlying, unquestioned assumptions that interfere with inclusiveness.
  • Advocate for and support board-level thinking about how systemic inequities impact our organization’s work, and how best to address that in a way that is consistent with our mission.
  • Help to challenge assumptions about what it takes to be a strong leader at our organization, and who is well-positioned to provide leadership.
  • Practice and encourage transparent communication in all interactions.
  • Commit time and resources to expand more diverse leadership within our board, staff, committee, and advisory bodies.
  • Lead with respect and tolerance. We expect all employees to embrace this notion and to express it in workplace interactions and through everyday practices.


SEGAN abides by the following action items to help promote diversity and inclusion in our workplace:

  • Pursue cultural competency throughout our organization by creating substantive learning opportunities and formal, transparent policies.
  • Generate and aggregate quantitative and qualitative research related to equity
  • to make incremental, measurable progress toward the visibility of our diversity, inclusion, and equity efforts. Once every piece of content is curated, it will be added to our website so others can access it.
  • Improve our cultural leadership pipeline by creating and supporting programs and policies that foster leadership and reflects the diversity in our society.
  • Develop and present sessions on diversity, inclusion, and equity to provide information and resources internally, and to members, the community, and the arts industry.
  • Develop a system for being more intentional and conscious of bias during the hiring, promoting, or evaluating process. Train our hiring team on equitable practices.
  • Advocate for public and private-sector policy that promotes diversity, inclusion, and equity. Challenge systems and policies that create inequity, oppression and disparity.



Terms & Conditions

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website SITE URL ('the Website') and your relationship with:


(i) SEGAN (Segan.earth); or


('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.




1. AGREEMENT


By using the Website you agree to be bound by these Terms.


2. AMENDMENTS


We reserve the right to:


update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcements. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.


3. REGISTRATION


You warrant that:


the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity


The products purchased on this site are for private and domestic use only and are not for resale. You will notify us immediately of any changes to the personal information by emailing us at info@segan.earth or contacting us through our live chat.


4. PRIVACY POLICY


We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.


When you shop on this Website, we will ask you to input personal details in order for you to be identified, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.


5. PROTECTING YOUR SECURITY


To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases.


We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.


By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


6. COMPLIANCE


The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:


any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character


7. INDEMNITY


You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.


8. THIRD-PARTY LINKS


As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


9. ORDERS


All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.


Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit card, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever happens later.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.


You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the Products shall pass to you on the later of: (a) the products being dispatched by us, and (b) us receiving payment in respect of the same.


10. CANCELLATION RIGHTS


Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. For the return to be processed the product will need to be returned in its original undamaged packaging.


If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.


11. PRICE AND PAYMENT


All prices shown are exclusive of taxes. We reserve the right to change prices at any time without notice to you.


Payment can be made by any major credit or debit card accepted by Stripe, or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of S0.01 will be held against the card until the card issuer validates the payment.


In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.


You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.


If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. We will give you at least 48 hours of notice in advance of any reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order within 48 hours of us sending you this email.


Promotions may apply to all or select items. We reserve the right to modify the promotions and their applicability status at any time without prior notice.


We allow you to use promotion codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.


Please familiarize yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. A copy of the discount code terms and conditions can be obtained by emailing us at info@segan.earth or contacting us through our live chat.




BUY NOW PAY LATER (BNPL) PAYMENT METHODS


We are working together with BNPL partners (e.g. Afterpay) to offer safe, convenient, interest-free payment* options at checkout for larger transactions. Shoppers may use a variety of payment methods to pay overtime, which keeps their payments small. For further details on BNPL payment methods, please visit third-party companies’ websites. 

 

* As payments are being charged to your credit card, you may be charged interest or charges imposed by your credit card issuer under their agreement.


12. ELIGIBILITY TO PURCHASE


To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under Canadian law, you must:


if an individual, be at or over the age of majority in your place of residence and register your real name, address, phone number, e-mail address and any other details requested.


By offering to purchase goods and services, you represent to us that you are at or over the age of majority in your place of residence and authorize us to transmit information (including updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, validate your credit card, obtain an initial credit card authorization and authorize individual purchase transactions.


13. INTELLECTUAL PROPERTY


The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.


You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.


14. LIMITATION OF LIABILITY


Notwithstanding any other provision in the Terms, nothing in these Terms:


affect or limit your rights as a consumer under Canadian law; or will exclude or limit our liability for death or personal injury resulting from our negligence.


We may not be held liable for unforeseeable damage, or for a total or partial failure to meet our obligations if this failure results from a case of force majeure or act of a third party.


The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.


Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.


In particular, we disclaim all liabilities in connection with the following:


incompatibility of the Website with any of your equipment, software or telecommunications links;


technical problems including errors or interruptions of the Website;


unsuitability, unreliability or inaccuracy of the Website; and


failure of the Website to meet your requirements.


To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.


15. DELIVERY


Please refer to our FAQ for delivery information. We always try and ensure that information, such as delivery policies, shown on our Website are accurate, but occasionally genuine errors may occur. We may not be held accountable for such errors.


16. SEVERANCE


If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.




17. WAIVER


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.




18. ENTIRE AGREEMENT


These Terms form the entire basis of any agreement reached between you and us.




19. LAW AND JURISDICTION


These Terms shall be governed by and construed in accordance with the laws of Canada and any disputes will be decided only by the Canadian courts.


20. USER SUBMISSIONS


These Terms govern your conduct, your rights, and our rights with respect to any text, photograph, video, post, communication, music, audio/sound recording, artwork, ratings, reviews or other materials or information you make associated with the Websites ("Submission"). When you submit a Submission, you agree to the following:


  • your Submission is original, accurate, created by you, and not an impersonation;


  • you are currently a bona fide user of the product(s) mentioned in your Submission and your Submission reflects your true and honest opinion of and current experience with the products(s);


  • you are over the age of majority, or, if a minor, your parent or legal guardian consents to your submission;


  • you are not an employee of ours nor do you work for an affiliate or agency hired by us to promote and/or sell products; OR, if you are an employee of ours or work for an affiliate or agency hired us to promote and/or sell products, you agree to include a clear and conspicuous disclosure of your relationship with Us in your Submission;


  • your Submission (or any portion of it) has not been included in nor planned for use in any other advertising or promotional materials, for us or any third party;


  • your Submission is made without any prior payment or promise of payment having been made to you or the expectation by you of any payment in return for your proposed Submission. Your Submission is also made without any prior benefit having been made to you or the expectation of any future benefit, except for the possibility of having your Submission used for our promotional purposes. Or, if you did receive a benefit, you clearly disclose the details of the benefit in your Submission;


  • your Submission is not false, misleading, offensive, profane, vulgar, obscene, derogatory, defamatory, libellous, slanderous, or otherwise inappropriate;


  • your Submission does not contain content that infringes any third party's copyright, patent, trademark, trade secret, right of publicity, right of privacy, moral rights, and/or any other applicable personal or proprietary rights;


  • your Submission does not contain content which violates any law, statute, ordinance or regulation or content that engages in, encourages, advocates, or provides instructions for conduct that would constitute a criminal or civil offence under any law, statute, ordinance or regulation;


  • your Submission does not contain material or content that is, or may reasonably be considered to be, hate speech, whether directed at an individual or group, or that is otherwise unlawfully threatening or unlawfully harassing to any individual, partnership, corporation, or political body;


  • your Submission does not contain content or materials intended to create disruption or to mislead others, such as posting multiple Submissions in an effort to monopolize the forum or posting a Submission unrelated to the forum’s designated topic or theme;


  • your Submission does not contain content that includes third party websites, addresses, email addresses, contact information, phone numbers, other information or opinions about an identified or reasonably identifiable individual or private information (including sensitive information) without obtaining prior consent from that individual for sharing such information with Us;


  • your Submission does not contain programming or materials containing any Trojan horses, viruses, worms, harmful code, or other potentially damaging information, programs, or file; and


Our use of your Submission does not violate these Terms and will not cause injury to any person or entity.


If the Submission is related in any way to a promotion, sweepstakes, contest, giveaway, or similar program, Additional Terms may apply. Any opinions, advice, statements, services, offers, or other information contained in Submissions expressed or made available on the Sites are those of the respective author(s) or distributor(s). We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such Submission.


We do not and cannot review all Submissions posted to or created by users accessing the Website and we are not in any manner responsible for the content of these Submissions. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any Submissions or activities on the Site. We will have no obligation to post or use any Submission(s). We reserve the right to block or remove Submissions and/or users that we determine to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property rights of another or (d) violates any law or regulation or (e) offensive or otherwise unacceptable to Us at our sole discretion. Note that any personally identifiable information you may post or transmit will be treated in accordance with Gillette’s Privacy Statement. Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Statement., any Submission will be considered non-confidential and non-proprietary. We will have no obligations with respect to the Submissions.


By submitting a Submission, you grant each of the following to Us:


  • a non-exclusive, worldwide, perpetual, irrevocable, fully paid-up, royalty-free, fully sublicensable and transferable right and license to use, monitor, review, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, display, and perform such Submission(s), in whole or in part, in any media, format or technology, online or offline, whether now known or hereafter discovered, and in any manner including, but not limited to, all promotional, public viewing and/or commenting (whether on our web pages or on third party web pages), advertising, marketing, merchandising, publicity, and commercial uses and ancillary uses thereof, without any further notice or payment to or permission needed from you (except where prohibited by law);


  • an unrestricted, worldwide, perpetual, irrevocable, fully paid-up, royalty-free, fully sublicensable and transferable right and license to use your name, nickname, user name, biographical information, vocal recordings of you, and/or any illustrations, photographic or video graphics clips, portraits, likenesses or pictures of you or any other indicia of your right of publicity rights (collectively "Your Personal Content") as contained in your Submission(s), in composite or distorted form or as otherwise incorporated into other creative works of authorship, in any media, format or technology, online or offline, whether now known or hereafter discovered, and in any manner including, but not limited to, all promotional, public viewing and/or commenting (whether on our web pages or on third party web pages), advertising, marketing, merchandising, publicity, and commercial uses and ancillary uses thereof, without any further notice or payment to or permission needed from you (except where prohibited by law).


  • You also agree to waive any applicable moral rights as contained in your Submission(s) for any of the proposed uses listed above.


By submitting a Submission, you agree to release, hold harmless and indemnify on behalf of yourself and your successors, assigns and representatives, Us and each of our respective officers, directors and employees from and against any and all claims, suits, actions, demands, liabilities and damages of any kind whatsoever arising out of or in connection with the use of such Submission, including, without limitation, any and all claims for false advertising, copyright infringement, invasion of privacy, violation of the right of publicity or of moral rights, and/or defamation. Without limiting the foregoing, in no event will you be entitled to, and you waive any right to, enjoin, restrain or interfere with the use of the Submission or Your Personal Content embodied in such Submission or the exploitation of any of the rights as noted above.


You understand that We are relying upon your representations, grants of rights, waivers and releases in permitting you to submit a Submission. You acknowledge that you may not terminate or rescind the grants of rights and licenses and/or the releases contained in this Agreement.


We do not guarantee that you will have an opportunity to edit or delete your Submission. You acknowledge that you, not the US, are responsible for the contents of any Submission(s).